Email gets a real answer.
support@steeltuner.com — problems,
questions, anything that looks wrong.
charts@steeltuner.com — if you have a
chart with real measured cents on it. A photo of a marked-up page is plenty, and
it is the single most useful thing anyone can send.
Neither. A chromatic tuner aims every string at equal temperament, where a
major third sits about 13.7¢ sharp of a pure one. Steel Tuner aims
at the interval the string is actually voicing in the chord your pedals are
making. Tuned to equal temperament that third beats roughly four and a half
times a second against the root; tuned pure, the beating stops. That difference
is the reason the app exists, and it is what your ear is reacting to when a
chord sounds restless.
Because on an E9 neck they genuinely cannot. Those strings are asked to be
different intervals in different chords, and the two targets sit a syntonic
comma apart — about 21.5¢ — pulling in opposite directions from the
same open string. Buddy Emmons' own published chart tunes the two F♯ strings
+4¢ and −15¢ for exactly this reason. Steel Tuner
tells you which strings are stuck rather than hiding it behind a single number,
shows what each compromise costs in beats per second, and prints the stop-screw
adjustment for the seven strings that are solvable.
Your copedent is what each pedal and knee lever does to each string. No two guitars are identical, and four charts from one forum thread will disagree three different ways. Steel Tuner ships with reference copedents you can start from, and every string, pedal, lever and half stop is editable — including mid-tune, from the tuner screen, with the bar still in your hand.
Yes. A copedent exports as a single file that is readable as a chart and loadable as data, so you can mail or message it to another player and they can open it straight into the app. It is plain text on purpose, so a mail gateway that mangles attachments leaves it alone.
E9, C6, the U-12 universal neck, and three lap steel tunings, with pedals, knee levers and half stops throughout. Cabinet drop is handled as a property of your guitar, kept separate from temperament, so you are never chasing two variables at once.
If a target looks wrong against a chart you trust, that is worth an email. Say which neck and copedent you were on, which pedals or levers were down, the string, and what the app showed against what you expected. Every real bug found so far came from somebody playing an instrument, not from a test.